CLOCH Housing Association in Greenock is recruiting for a Customer Support Co-ordinator.
Cloch’s vision is to deliver services which exceed expectations, and this starts by offering a first-class service to customers. This position, which will be fulfilled for 25 hours per week, ideally over five days, is integral to achieving this.
The Customer Support Coordinator will be a positive and motivational people manager who understands the importance of customer care and the link to achieving strategic objectives.
The team work closely with the Housing and Property Services teams to ensure there is seamless communication with customers, whether face-to-face, via telephone or online.
It is a role which requires energy and enthusiasm to thrive in a customer-centric environment. Attention to detail and strong organisation skills will be integral through the daily workload.
The full job description and person specification for the post can be found within the recruitment pack which can be downloaded from Cloch’s website.
Key responsibilities will include:
— Supervision of Team
— Customer Complaint Handling
— Customer Housing Support
— Social Media Coverage
— IT and System Database Management
— Front Office Duties
What Cloch Offer
— Salary Range: £34,745 to £37,984 FTE (Grade 6)
— Eight Weeks Annual Leave Including Public Holidays (pro-rata)
— Hybrid and Flexible Working Environment
— Learning and Development Culture
— Family-Friendly Workplace
— Wellbeing Focused Culture
