NEW Inverclyde Trusted Trader Scheme To Protect Public From Rogue TradersA TRUSTED Trader scheme has been launched in Inverclyde to help protect householders from rogue traders.
It aims to assist members of the public in choosing a reliable trader who has been vetted by Inverclyde Council’s trading standards officers to protect customers from conmen.
Provost Martin Brennan said: “All too often we hear about doorstep criminals and rogue traders targeting local people. They will often leave the job at best unfinished or at worst costing the householder thousands of pounds to put right their shoddy workmanship.
“The Trusted Trader scheme will help to protect local people while promoting reputable companies. People will have the confidence to know that all members have been vetted by us and that we have put a process is place to deal with any disputes should something go wrong.”
The Trusted Trader scheme uses an online directory of local traders who have made a commitment to treat their customers fairly. Customers have a role to play by sending in feedback comments and scores to the Trading Standards service. These are then published on the trader’s individual page. The trader’s customer satisfaction score is the average from all their customer feedback — the more feedback received, the more accurate the satisfaction score.
Education and Communities Convener Councillor Jim Clocherty Councillor said: “Traders will be able to promote themselves as a member of the scheme and will receive expert advice from Trading Standards on how to improve their processes and service to ensure they end up with happy customers.
“We look forward to seeing the scheme grow, local businesses grow and people’s confidence in Inverclyde’s local traders grow.”
More details can be found on Inverclyde Council’s website.
