RIVER Clyde Homes’s sheltered housing service has received a positive report following a recent visit from the Care Inspectorate.
The Inverclyde-based housing association manages eight sheltered housing complexes, totalling 240 homes, in accommodation housing residents who are largely elderly, frail or infirm.
The Care Inspectorate said the quality of care and support was very good; the quality of staffing was good; and the quality of management and leadership was also good.
The report states: “Support staff are very responsive to the individual needs of each of the people they support and management works hard to ensure support services are meaningful and tailored to meet the changing needs of people being supported.”
In conclusion, the Care Inspectorate said: “This is a service that has improved considerably over the last few years and is very committed to engaging in partnership working with social work and health colleagues to make sure that quality support is in place to help people remain active within their community.”
The inspector made one recommendation -- that the service should offer further training to wardens to ensure housing support plan documentation is always signed and dated and that recordings are always person-centred.
Angela Spence, head of housing services at River Clyde Homes, said: “We’re all really pleased with the outcome of this recent inspection. It shows that the service is improving and that there are very high levels of satisfaction with the staff running the complexes. My thanks go to all the staff involved and to the residents and their family members who gave of their time to participate in the inspection. We have taken on board the comments made by the inspectorate and a service improvement plan has been prepared.”
The report contains comments from some of the residents spoken to. One said: “The warden has provided a high level of support and advice to help me return to my home to live independently in the community.”
Another said: “My warden is a very caring person and she makes sure I am safe and well tended to. She is very helpful when you ask questions. I don’t know what I would do without her.”